Join our newsletter

Be the first to hear of Special Offers and travel news.


Baltic Travel Company Booking Conditions

Your contract is with Baltic Travel (Tour Operator) Ltd (registration number 5198859) trading as Baltic Travel Company. The person making the booking accepts these terms and conditions on behalf of all members of the party and accepts responsibility for paying the price due.

Financial Protection

We hold an Air Travel Organiser's License (ATOL number 6534) issued by the UK Civil Aviation Authority (CAA). This means that air holidays booked with us are financially protected under the ATOL scheme. In the unlikely event of our insolvency, the CAA will arrange to refund any money you have paid to us for an advance booking. It will also ensure that you are not left stranded abroad. For further information, visit the ATOL website at www.atol.org.uk

"Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."
 
 “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
 
 “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

"All the flights and flight-inclusive holidays on this website - are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate"

Payment and Prices

We require that you pay the full amount of your holiday at the time of booking if your departure date is within 8 weeks of booking. A deposit is required if you book your holiday more than 8 weeks prior to departure. Prices on our website are quoted per person in £ sterling based on 2 people sharing accommodation in a standard room, unless otherwise stated. We reserve the right to alter prices at any time but we guarantee you that once you have booked, the price of your holiday will not change.

If You Change or Cancel Your Holiday

If you decide to change your booking after you have paid we will do what we reasonably can to accommodate you but it may not always be possible. You should notify us as soon as possible in writing of any changes as the sooner you do this the more likely it is that we can make the change. There will be an administration fee of £25 for each change for each adult on the booking plus any extra costs incurred by us in making these changes.

You may cancel your holiday at any time with us. We must receive written notification from the person who made the booking. However as we incur costs from the time that we confirm your booking, you will have to pay the applicable cancellation charge as shown below:

If you cancel your holiday We charge you
More than 8 weeks before departure Non - refundable deposit
Between 4 and 8 weeks before departure 75% of holiday price
Up to 4 weeks before departure 100% of holiday price

Note: certain travel arrangements e.g. airline tickets, may not be changeable after a booking has been made and any change request could result in a cancellation charge of 100% of that part of the holiday. We therefore strongly recommend you take out travel insurance that covers you for most eventualities that would require you to change or cancel your holiday.

Group Bookings

A group consists of 10 or more individual passengers. When making a group booking, we will require a £100 per passenger non-refundable deposit at the time of booking. The balance will be due 8 weeks prior to departure. For group bookings made within 8 weeks of departure date, we will require full payment at time of booking.

If You Change or Cancel Your Group Holiday

If you decide to change your booking after you have paid we will do what we reasonably can to accommodate you but it may not always be possible. You should notify us as soon as possible in writing of any changes as the sooner you do this the more likely it is that we can make the change. There will be an administration fee of £25 for each change for each adult on the booking plus any extra costs incurred by us in making these changes.

You may cancel your holiday at any time with us. We must receive written notification from the person who made the booking. However as we incur costs from the time that we confirm your booking, you will have to pay the applicable cancellation charge as shown below:

If you cancel your holiday We charge you
More than 8 weeks before departure Non - refundable deposit
Between 4 and 8 weeks before departure 75% of holiday price
Up to 4 weeks before departure 100% of holiday price

Note: certain travel arrangements e.g. airline tickets, may not be changeable after a booking has been made and any change request could result in a cancellation charge of 100% of that part of the holiday. We therefore strongly recommend you take out travel insurance that covers you for most eventualities that would require you to change or cancel your holiday.

If We Change or Cancel Your Holiday

It is unlikely that we will make any changes to your booking with us however we may reserve the right to do so if this is due to a factor outside our reasonable control. Any changes are often minor but occasionally we may make a major change. A major change is defined as changing your accommodation to a different hotel, changing the time of your departure or return flights by more than 12 hours, or changing the UK airport you fly from or to (except for changes between London airports). If we have to make a major change we will let you know as soon as possible and offer you the following options if there is time to do so before departure (note: these options are only available when there is a major change):-

1. You can accept the change proposed by us. If it is more expensive (which we will try to avoid where possible) we will ask you to pay the difference. If it is less expensive then we will refund the difference to you.

2. If you are unwilling to accept the change you will receive a full and immediate refund of all monies you have paid to us.

Either way we will pay you compensation as detailed below:

More than 60 days before departure: £0
30 - 60 days before departure: £10
Up to 30 days before departure: £20

Each amount is for each full-fare-paying adult.

We will only cancel your booking as a result of 'force majeure' in which case you will be offered the above options except that you will not be entitled to compensation. A 'force majeure' is any event that could not, even with all due care, be foreseen or avoided e.g. war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, and all similar events outside our control. In all circumstances where we make a change or cancellation, we regret that we can not pay any losses, expenses or costs incurred by you as a result of any change or cancellation.

Passports and Visas

It is your responsibility to ensure that you have a passport and entrance visa where appropriate valid for all countries to be visited. All passports should be valid for at least six months after the date of your return.
We offer a service for British nationals to obtain a Russian visa but we can not be responsible if you are not granted a visa. Additionally we can not accept responsibility or offer refunds for customers who are unable to travel due to not having the correct documentation.

Complaints

If you have a complaint about any part of your holiday you should immediately report to it the local supplier e.g. hotel manager and our local representative. If the complaint is not resolved locally to your satisfaction you should write to us within 28 days of your return to the UK at Baltic Travel Company Customer Service, 1 Lyric Square, London, W6 0NB and we will do everything we reasonably can to resolve your complaint.

Our Responsibilities

We accept responsibility for ensuring the holiday you book with us is supplied as described. If any part of your holiday is not provided as described and this spoils your holiday we ask that you inform our Customer Services team and we will investigate your complaint in full. We are responsible for the actions and failures of our employees, agents and suppliers, save as provided below.

We accept responsibility for death, injury or illness caused by the negligent actions and/or failures of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your holiday arrangements.

We will therefore pay you such damages as may be awarded in such circumstances under English Law. However we are not responsible if your death, injury or illness is unforeseeable, unavoidable or brought about by a third party unconnected with our holiday arrangements.

With regard to travel by air, sea and rail, and the provision of accommodation, our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these conventions from our offices at 1 Lyric Square, London, W6 0NB.

Should you or any member of your party suffer illness, personal injury or death through any misadventure during your holiday arising out of an activity which does not form part of your holiday arrangements provided by us, we will, in our reasonable discretion, offer you advice, guidance and assistance. This may include a contribution towards your initial legal costs of making a claim against the offending party. Any contribution made by us will be limited to £5000 per booking. Any request for assistance must be made within 90 days from the date of the incident in question. If you are able to make recovery of these costs whether from the third party or from an insurance policy you may be asked to refund our outlay.

For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if that person received no benefit at all from the holiday.

We will send you travel documents appx. 2 weeks before your departure, including electronic tickets for your eventual flight.

Baggage

We can not be responsible for loss of or damage to baggage, personal effects, money or documents. Your insurance policy may cover these items.

Insurance

You must have suitable insurance cover in place and it is your responsibility to ensure that you are adequately covered by insurance. Please ask for details of insurance benefits offered by our recommended policy provider. Once insurance policies have been issued premiums can not be refunded unless we cancel the holiday.

Transport

The contractual terms of the companies that provide the transportation (including air travel) for your holiday apply to this contract. These may contain terms that limit your right to compensation. You can obtain copies of these conditions from us. Unfortunately we are unable to offer any assistance in the event of flight delays and the supply of any meals or accommodation is entirely at the discretion of the airline. Please check carefully airport and flight departure details on your ticket as these can sometimes change from when they were booked. Any such change will not enable you to cancel or change your booking without paying our normal charges.

We strongly recommend, particularly if you are flying economy class, that you check in early if you have particular seat requests. We have no control over allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

Pregnancy and Infants

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

Weather

As the weather is so unpredictable we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.